FAQ

Q: Will the Stellar Series Flashlights work with any battery?

A: Our products will only run off of the rechargeable 3.7 V AAA Li-Ion batteries that are included in each flashlight/sword handle purchase.


Q: How long does each battery last?
A: Single sided Flashlight: Approximately 1.5 hours/charge. Solid color modes will provide more battery life than strobing/blinking modes.

Double Sided Flashlight: Approximately 1 hour/charge. Solid color modes will provide more battery life than strobing/blinking modes.


Q: How do I change the battery in the Stellar Series Flashlight?
A: Click Here for instructions.


Q: Will all of the accessories work with the Stellar Series Flashlight?
A: Yes, all of our accessories are universally interchangeable.


Q: Do you ship internationally?
A: Yes, the default international shipping option if you order through the site is USPS Priority Mail (6-10 business day estimated delivery). Please contact us if you would like to upgrade to USPS Express (3-5 business day estimated delivery).


Q: The Stellar Series Flashlight is stuck on one color?
A: This means your battery is low on life and needs to be recharged.


Q: Do all whips have the ability to change into different color modes?
A: Yes, all of our products are capable of 27 color modes.


Q: How do I clean the fibers on my BitWhip®?

A: We recommend using any non-abrasive soap, namely, "Dr. Bronner's Dish Soap".